Introduction
FleetKonnect ("we," "our," or "us"), an assumed name of WHOLESAFE INSURANCE SERVICES LLC, respects your privacy and is committed to protecting the data collected through our fleet management and Electronic Logging Device (ELD) systems.
This Privacy Policy describes how information may be collected, used, stored, processed, and disclosed when users access or use FleetKonnect websites (including eldfleetkonnect.com), mobile applications, connected in-cab devices, electronic logbooks, Hours of Service (HOS) tracking platforms, and related fleet technology services (collectively, the "Services").
By accessing or utilizing any part of the Services, you acknowledge that your information will be handled in accordance with this Privacy Policy.
Information We May Collect
Depending on your relationship with FleetKonnect (e.g., motor carrier client, fleet manager, or commercial driver), we may collect the following categories of information:
Name & Personal Identifiers
Full name, contact role, signature representations, and login profile identifiers.
Contact Details
Business and personal email addresses, mobile and dispatch phone numbers, and physical mailing addresses.
Company Information
Carrier entity name, USDOT number, MC/FF number, principal place of business, and designated fleet administrative contacts.
Driver & Account Information
Commercial Driver's License (CDL) number, issuing state/jurisdiction, license expiration date, driver profile credentials, and home terminal assignments.
Vehicle Information
Vehicle Identification Number (VIN), power unit number, trailer number, make, model, model year, license plate, and engine diagnostic telemetry.
ELD & Electronic Logbook Information
Electronic logging device operational events, driver duty status records, edit histories, malfunction and diagnostic event indicators, and driver certifications.
Hours of Service (HOS) Information
Duty clocks (Driving, On Duty, Off Duty, Sleeper Berth), shift and cycle limits, 30-minute rest break compliance, 34-hour restart calculations, and exemptions.
GPS & Location Information
Real-time and historic geographic coordinates, velocity, direction, and geofence events required for ELD compliance and fleet visibility.
Device & IP Information
Mobile hardware model, operating system version, unique hardware identifiers, cellular network carrier, and IP address.
App Usage & Diagnostic Information
Feature interaction logs, crash trace data, Bluetooth connection status with ECM/ELD hardware, latency metrics, and performance diagnostics.
Customer Support Communications
Records of telephone support inquiries, support ticket messages, emails sent to support@eldfleetkonnect.com, and technical resolution logs.
How We Use Information
We use the information collected from and about you to:
- Provide and operate FleetKonnect services: Enable web portals, driver mobile applications, fleet dashboards, and synchronization with vehicle hardware.
- Set up and manage accounts: Create, authenticate, configure, and maintain motor carrier and driver user accounts and credentials.
- Support ELD and logbook functionality: Calculate compliant driving clocks, generate electronic driver vehicle inspection reports (DVIR), process log edits, and transfer official records during safety inspections.
- Provide customer support: Troubleshoot connectivity issues, assist with roadside compliance checks, diagnose hardware faults, and resolve customer inquiries.
- Communicate with customers: Deliver service alerts, security notices, technical updates, administrative notices, and compliance bulletins.
- Improve service reliability and functionality: Optimize application responsiveness, diagnose software crashes, enhance user interfaces, and develop new fleet capabilities.
- Detect fraud, misuse, or security issues: Safeguard against unauthorized access, log tampering, fraudulent account creation, or cybersecurity threats.
- Comply with applicable legal or regulatory requirements: Adhere to Federal Motor Carrier Safety Administration (FMCSA) technical mandates, state DOT regulations, and valid lawful process.
Location and ELD Data
FleetKonnect services process location, vehicle telematics, and driver activity information where necessary to provide statutory ELD, Hours of Service (HOS), electronic logbook, and fleet tracking functionality.
Background and Foreground Location Collection
To satisfy technical and legal standards for ELD compliance, some data may be collected while the application is in active use or operating in the background (even when the mobile application is not in the foreground or when the screen is locked) if required for ELD or fleet functionality and permitted by the user/device settings.
Specifically, location events are recorded automatically at mandated statutory intervals, including when a vehicle begins moving, when duty status changes occur, during periodic driving checks, and when the engine powers on or shuts down.
Drivers may control location permission dialogs within their mobile operating system. However, disabling or restricting location services will impair or prevent the mobile application from recording certified Hours of Service logs as mandated by federal regulations.
Information Sharing
FleetKonnect does not sell personal information to data brokers or advertising networks. Information may be shared only when reasonably necessary with:
- Your Motor Carrier: For drivers operating under a motor carrier's subscription, log records, vehicle locations, and inspection data are accessible to authorized dispatch and fleet management personnel.
- Technology and Service Providers: Third-party contractors who perform operational functions on our behalf, subject to confidentiality obligations.
- Hosting Providers: Secure cloud data centers and hosting infrastructure that store and process encrypted fleet data.
- ELD Technology Providers: Hardware partners, vehicle engine diagnostic bridge vendors, and specialized telematics processors required to complete ELD functions.
- Customer Support Providers: Systems and agents that facilitate customer ticketing, live assistance, and communication.
- Legal or Regulatory Authorities: When legally required by federal or state law, valid subpoenas, court orders, or during formal roadside safety inspections and Department of Transportation (DOT) compliance audits.
Data Security
FleetKonnect implements reasonable administrative, technical, and organizational safeguards designed to protect personal and fleet data from unauthorized access, acquisition, disclosure, alteration, or loss.
These measures include standard cryptographic protocols (TLS/HTTPS) for data in transit, access control mechanisms, restricted network environments, and secure credential hashing.
Data Retention
We retain personal information, account records, and ELD log data for as long as reasonably necessary to provide the Services, satisfy mandatory statutory retention periods, resolve disputes, enforce agreements, and maintain legitimate business records.
Motor carrier regulations (such as 49 CFR Part 395) mandate that motor carriers and ELD service systems maintain certified Records of Duty Status (RODS) and supporting documents for at least six (6) months, or longer for tax, audit, and legal preservation requirements. Data past required retention schedules is securely deleted or de-identified in regular course.
User Choices and Rights
Users may contact FleetKonnect to request access to, correction of, or deletion of certain personal information in our possession, subject to applicable legal, regulatory, and operational requirements.
Please note that statutory commercial trucking mandates limit the ability to delete or alter certified ELD records prior to the expiration of the regulatory retention period. Furthermore, if you are a commercial driver operating under an employer carrier account, certain requests may require authorization from your motor carrier administrator.
To submit a request regarding your data, please contact our support team at support@eldfleetkonnect.com.
Cookies and Website Technologies
Our website (eldfleetkonnect.com) and web portals may use cookies, local storage, analytics, or similar browser technologies to ensure essential site functionality, authenticate authorized users, maintain active sessions, and understand aggregate website traffic and usage patterns.
You can configure your browser to decline non-essential cookies or notify you when cookies are sent; however, disabling cookies may impair certain features of the customer portal or account management interface.
Children's Privacy
FleetKonnect services are strictly intended for business users, licensed commercial drivers, and motor carriers. Our Services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please notify us immediately so we may take prompt action to delete such records.
Third-Party Services
FleetKonnect may utilize third-party platforms, mapping service providers, mobile operating system application stores, and telematics technology partners to facilitate our Services.
These third-party providers operate independently and may have their own privacy policies governing their collection and handling of information. FleetKonnect is not responsible for the privacy practices of external third parties, and we encourage you to review their respective policies.
Changes to This Privacy Policy
We may update or revise this Privacy Policy periodically to reflect changes in our Services, technological standards, or applicable legal requirements.
Any updates will be posted directly to this page, and the "Last Updated" date at the top will indicate when revisions took effect. Your continued access to or use of the Services after changes are published constitutes your acceptance of the revised policy.
Contact Us
For questions, concerns, or inquiries regarding this Privacy Policy or our fleet data privacy practices, please contact us:
FleetKonnect
An assumed name of WHOLESAFE INSURANCE SERVICES LLC
Katy, TX 77494, USA